Choice Returns Policy

Our aim is to ensure that returning a product to us is hassle-free.

 

Faulty Stock

 

  • We are happy to exchange any product found faulty, providing you have a valid receipt. A receipt is needed as proof of purchase. We may offer to repair exchange or refund as appropriate in accordance with your statutory rights.

  • Where no receipt is provided only store credit will be issued, the product will be refunded at the prevailing price at the time of return. Credit notes cannot be exchanged for cash.

  • Manufacturing defects do not include wear and tear, and any accidental, non-accidental damage.

  • Returns must be made to store here where purchased.

  • For H&S reasons soiled items will not be accepted for return (including items with excessive odour/smoke). Electrical appliances must be clean and fit forA inspection; all kettles etc. must be fully descaled where applicable.

  • Multi-buy items part returned will be returned at full price, less multi-buy discount for that item

  • For combination items e.g. Buy one get one free, all items must be returned in order to process a refund.

  • Items purchased with gift receipts/vouchers cannot be refunded and qualify for exchange only.

  • If you paid using a credit card, the card used to purchase must be used for refund.

 

Change of Mind

 

  • You may return purchases if you change your mind within 30 days provided they are unused, in saleable condition and in original unopened intact packaging, with all parts. Products that have been modified, damaged, altered cannot be returned.

  • A receipt is needed as proof of purchase, and goods cannot be refunded without one.

  • We do not offer returns on clear-out items/sale items. Exclusions also apply for textiles and clothing (including Halloween Costumes), CD’s, DVD’s, confectionery, consumables, electric blankets, bed linen, towels, jewellery and custom made or modified items.

  • Returns must be made to store where purchased. It is at the store's discretion whether these items qualify for a return.

  • Delivery or assembly charges will not be refunded, collection charges may be applied for large items that we collect. If there was an error on our part we will deliver/collect for free.

  • Multi-buy items part returned will be returned at full price, less multi-buy discount for that item

  • For combination items e.g. Buy one get one free, all items must be returned in order to process a refund.

  • Items purchased with gift receipts/vouchers cannot be refunded and qualify for exchange only.

  • If you paid using a credit card, the card used to purchase must be used for refund.

 

We are pleased to offer this in addition to your statutory rights!

In the event of a complaint please write to Choice Head Office 131 Ashbourne, Ind Est, Ashbourne, Co. Meath or email info@choicestores.ie

 

It is Company Policy to issue a receipt with every transaction.

 

Items Returned with Receipt

 

We are happy to offer an exchange or Store Credit Note for items returned within 30 days of purchase, providing the goods are unused, in their full original packaging with all contents, and accompanied by a valid receipt.

 

Items Returned without Receipt

 

Where no receipt is provided, it is at the Store Managers discretion whether these items qualify for a return or not. If the return is deemed valid, we are happy to offer an exchange or provide a Store Credit Note to the value of the items purchased. Items must be returned unused, in their full original packaging with all contents and be in a saleable condition.

 

Faulty Stock

 

We are happy to exchange any product found faulty, providing you have a valid receipt as proof of purchase. We may offer to Repair, Exchange or Refund as appropriate. Where no receipt is provided, only a Store Credit Note can be issued.

 

Certain items do not qualify for Refund, Exchange or Store Credit Note at any time.

 

  • Please return goods to any Choice store.

  • Refunds will be made according to your method of payment.

  • Store Credit Notes cannot be exchanged for cash.

 

We are pleased to offer this service in addition to your statutory rights.