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Over 25,000 products

Across 20 Departments

45 YEARS+

Offering More Choice & More Value

DELIVERY & RETURNS PROMISE

A Hassle Free Customer Experience

FAQ

Orders

In the even you are not at home when delivery arrives, our couriers provide a leave safe delivery service. They will leave a delivery note to advise you where your order has been left. Your delivery may have been left safe at your specified address or with a neighbour. If the order has still not arrived, please contact our Customer Care team via our contact us page.

In the unlikely event that you have received a damaged item, we offer a full refund or exchange within 28 days of delivery or store collection. Items purchased in store must be returned to any Choice store, along with your proof of purchase and must be in a resalable condition with all its original packaging and contents.

Occasionally your order may not arrive in one delivery. Sometimes,
your order may be sent in more than one parcel. If you do not receive everything you were expecting in your delivery, please wait until the end of the delivery window, as the rest of your order may still arrive later that day.

Delivery

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Unfortunately, we cannot offer this service at the moment
but we are looking to introduce in the near future.

Returns & Refund

Returning a Choice order is free and easy. We want you to be happy with the products you purchase from us. If something’s not right, you can return the product to us within 14 days, and we will gladly refund or exchange once you have a valid proof of purchase.

If the item has not been dispatched, we should be able to cancel your order. If you have received a delivery confirmation, we may not be able to cancel the order at that time. However, we will do our best to intervene and cancel the order if we can.

Once an order has been placed with us and you have received your order confirmation, we are unable to amend the order or delivery. If you want to add or remove products from your order, please contact our Customer Care team and we will try to cancel the original order, allowing you to complete a new order with your proposed amendments.

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